Shipping & Returns

Return & Replace Policy
Your 100% satisfaction is what we always strive to. We offer a comprehensive return policy. Before you want to return goods, please first contact us to discuss the problem you are wondering. Most of the time we can solve the problem by giving technical support and you needn’t send anything back.
Repair
In half-year (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and repaired. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back, we will repair it immediately and ship them back to you again. We will pay the shipping fees for the repaired products that we ship to you. Or you can also find your local repairing place nearby and fix the faulty items, then a copy of the receipt for repairing cost is requested to send to us and we will pay the cost after check it. (Note: It is our quality-control professional that give a final judgment on whether the quality problems are caused by personal factors or non-resistant external damage through the faulty item pictures you send to us. The repairing cost should not be reimbursed by us if its quality problems are caused by human factors or avoidable damage.)

Replacement

Non-quality Problems

In 30 days (from the date products were received), if you find the products you choose are not satisfied in terms of color or size, it can be returned and replaced under the following conditions. You need to send back to us the products in original package (you will pay the shipping fees). The products should not have been used (except tryout). When we receive the products sent back, we will replace it immediately with new ones and ship them back to you as soon as possible. The shipping fees for the replaced products that we ship to you should also be charged with you. Before sending the items for replacement, please transfer the supplementary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you?

Quality Problems

In 30 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back, we will replace it immediately with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. (Note: It is our quality-control professional that give a final judgment on whether the quality problems are caused by personal factors or non-resistant external damage. The purchased products will not be repaired, replaced or returned for free if its quality problems are caused by human factors or avoidable damage.)

Return and partial refund
Our website cannot give a full refund for non-quality problems such as:
The product does not look like the ones in your picture.
The product is not what Id imagine it to be.
I am not satisfied with this product.
In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back immediately, besides the shipping fees, we will also deduct a certain amount of handling fee based on your order total amount and give you a partial refund.

Return and the full refund
In 7 days (from the date products were received), if you find the products with quality problems, it can be returned and refunded. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back, we will give you a full refund of the purchased item immediately (shipping fee not included). (Note: It is our quality-control professional that give a final judgment on whether the quality problems are caused by personal factors or non-resistant external damage. The purchased products will not be repaired, replaced or returned for free if its quality problems are caused by human factors or avoidable damage.)